Question 1

What is Austipay?

Accepted Answer

Austipay is an Australian payment platform that enables fee-free payments under $20 using PayID technology built on the NPP (New Payments Platform). It allows consumers to tap or scan to pay, while merchants save up to 96% compared to traditional card processing fees.

Question 2

How can I accept PayID payments at my business?

Accepted Answer

With Austipay, you can accept PayID payments using QR codes or NFC tags. Simply sign up for an Austipay merchant account, set up your PayID, and customers can pay instantly from any Australian banking app. No expensive EFTPOS terminal required.

Question 3

What is tap and pay with Austipay?

Accepted Answer

Austipay tap-and-pay uses NFC (Near Field Communication) tags that cost just $2 each. Customers tap their smartphone on the NFC tag, which opens a payment page where they can pay via their banking app using PayID. It's contactless, instant, and fee-free for transactions under $20.

Question 4

How much does Austipay cost for merchants?

Accepted Answer

Austipay costs merchants $8 per month plus $0.18 per transaction over $20. Transactions under $20 are completely free. This represents savings of up to 96% compared to traditional card processing fees of 1.5-2.5%.

Question 5

Is Austipay free for consumers?

Accepted Answer

Yes, Austipay is completely free for consumers with no monthly fees and no transaction fees. All fees are paid by merchants, not consumers. There are no hidden surcharges or percentage-based fees.

Question 6

What is PayID and how does it work?

Accepted Answer

PayID is Australia's modern payment addressing system on the New Payments Platform (NPP). Instead of BSB and account numbers, you can use an email, phone number, or ABN to receive instant payments. Austipay uses PayID to enable instant merchant payments via QR codes and NFC taps.

Question 7

Which banks work with Austipay?

Accepted Answer

Austipay works with all major Australian banks that support PayID, including Commonwealth Bank, NAB, ANZ, Westpac, and over 100 other financial institutions. Customers pay using their existing banking app.

Question 8

How fast is settlement with Austipay?

Accepted Answer

Settlement is instant. Funds arrive in your bank account within seconds via the NPP (New Payments Platform) rails. Unlike traditional card payments that take 1-3 business days, Austipay payments settle in real-time.

Question 9

Do I need special hardware for Austipay?

Accepted Answer

No special hardware is required. Merchants can use NFC tags (from $2 each) or printed QR codes. There are no expensive terminals or card readers needed. The system works with customers' existing smartphones and banking apps.

Question 10

Is Austipay good for cafes and small businesses?

Accepted Answer

Yes, Austipay is perfect for cafes, retail shops, market stalls, and small businesses. With fee-free payments under $20 and only $0.18 per transaction above that, it's ideal for businesses with many small transactions. No expensive hardware, instant settlement, and up to 96% savings on fees.

Simple, Transparent Pricing

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Frequently Asked Questions

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Simple, Transparent Pricing

For Merchants

For Consumers

Frequently Asked Questions

Why is under $20 free?

How does this compare to card fees?

Is there a contract or lock-in?

What payment methods do customers use?

How fast do I receive my money?

What about chargebacks?

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